Privacy Policy - Jimy Medical

Privacy Policy

Privacy Policy

Personal data is any type of data that can be used to identify an individual. Personal data is name, picture, email, phone number and address which enable direct identification. All personal information is obtained for the purposes of completing transactions. We will never give or sell your information to a third party nor disclose any information pertaining to any transaction.

What do we do with your personal data?

The protection of your personal data is a precedence for Jimy Medical. We offer you a better standard service by using your personal data to contact you with order updates and copies of your invoices, send you discount codes, monthly offers & other relevant information which we think will interest you and inform you about important business news & updates regarding your account with Jimy Medical.

How do we protect your data?

By using appropriate security and technical controls, we look after your personal information at all times. The management involves in handling your data has to comply with company non-disclosure policy. All our people are trained to respect your data.

How long do we keep your data?

We will hold your data for 3 years where we are using your personal data to send you marketing information. We are holding your data in relation to account/transactions, we are obliged by law to hold data such as your name, address and transaction details for 7 years.

What personal data do we hold?

The personal data we hold is just your name, contact number, address & email address which you have provided at the point of ordering.

Who do you give my data to?

We do not and will not sell or distribute your personal information to anyone else unless we are required by law to authorized person to obtain data under specific legislation.

How can you update your preferences?

If you do not want to receive any more marketing material from us by email just unsubscribe from the email or you can contact us to delete your personal information but we will still hold your information where we are legally obliged to do so.

Delivery Information

The products offered on this site are normally in stock at all times. Stock check is carried out every time the product is viewed. The lead time for out of stock items is one week and goods will be dispatched within 10 days. If the product cannot be arranged due to unexpected circumstances, we will offer you the option of cancelling the order and total amount will be refunded instantly. If you wish to order an item which is out of stock, please contact our Customer Services team on +44 7735 502568 or sales@jimymedical.co.uk

Delivery Charges

We are offering free shipping within UK by Royal Mail. Orders will be dispatched within 2 working days (Monday to Friday excluding public holidays). Customers who wish to buy from us in bulk, Please contact our Customer Services Team at sales@jimymedical.co.uk We are offering standard delivery charges for international shipping by Royal Mail.

Payment

This website accepts payment for orders via paypal, apple pay, credit and debit cards. Jimy Medical cannot access your details. Neither can they be accessed by a third party. Consequently, Jimy Medical also does not store any of your card details.

Cookie Policy

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. (By continuing to browse the site, you are agreeing to our use of cookies.)

Returns Policy

Goods can only be returned if they are in a re-saleable condition with the packaging intact. A Returned Goods Authorization Number (RGAN) is required to return the goods and can be obtained from our Customer Services team by simply filling the return goods form. Please read our Returns Procedure in the section below on how to arrange the return of stock. If stock is faulty or is damaged during the delivery, we will offer the replacement of goods or issue a full credit. If your product requirements have changed and goods are unopened and undamaged, the return is acceptable but there will be a surcharge fee. Goods can be returned within 10 days of invoicing and 3 days of receipt of the delivery. After receiving the goods, the inspection takes place and accepted as re-saleable then a credit will be issued.

Returns Procedure – how to return the goods

Please read our Returns Procedure below for instructions on how to return both contaminated and non-contaminated goods: Prior to returning any products to Jimy Medical, please contact our customer services team at sales@jimymedical.co.uk with the following details: The reason you wish to return the product. The lot number, product code and description of the goods concerned. Confirm whether or not the products are contaminated. We will issue you with a Returned Goods Authorization Number (RGAN) and address details of where to return the goods to. This RGAN must be clearly stated on the outer packaging of the returned products and in all future correspondence. If products are NOT contaminated then the outer packaging must state the RGAN and the following phrase “Products are Not Contaminated.”

If products ARE contaminated please follow the steps below:
All returned items must be cleaned prior to return and must be packed in a sealed, leak-proof plastic bag or container. This must be clearly marked as a “bio-hazard or contaminated medical products.”
This bag/container should then be safely packed in a secure, padded envelope or box, with the RGAN clearly stated on the outside.
Before returning, please make sure that you have complied with your local regulations for transporting bio-hazardous Products.

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